How Healthy is Your Emotional Culture?

When we think of culture within organizations, we think of the cognitive culture–intellectual values, goals, and frameworks. But there is another type of culture within organizations and businesses which is just as critical–the emotional culture.

While the cognitive culture is generally expressed through words, the emotional culture is usually expressed non-verbally–facial expressions, body language and vocal tonality. How healthy is the culture within your organization or business? Are people stressed, tired or easily irritated?

Generally when there are problems within an organization, it involves the emotional culture because that is where the dysfunction will show up. It’s a symptom. I help leaders and managers in organizational cultures address those symptoms constructively by looking at the underlying causes with positive, realistic solutions.

Here is an article from the Harvard Business Review about how important emotional cultures are:

https://hbr.org/2016/01/manage-your-emotional-culture

 

©Copyright, 2016 Mary Claire O’Neal

Mary Claire O’Neal is a communication and leadership coach, consultant, Heartmath® Certified Trainer, and author of the award-winning book, Becoming What You Want to See in the World.  For more information:  maryclaireoneal.com  and lifeworkresilience.com

 

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Eight Secrets for Being a Powerful Listener

 

Hmmm. Shop or listen? The National Day of Listening is the Friday after Thanksgiving Day, a day many join the shopping madness on “Black Friday.” It seems a very appropriate day to, as an alternative to focusing on buying more stuff, focus on being with others and listening, really listening, to them. The National Day of Listening was launched by the national oral history project StoryCorps in 2008, now heard on public radio stations nationwide. From the StoryCorps website: “We do this to remind one another of our shared humanity, to strengthen and build the connections between people, to teach the value of listening, and to weave into the fabric of our culture the understanding that everyone’s story matters.”

Every day should be a day for listening.

Being a communication consultant for over 15 years, I know that listening (I have to work at this, too) is probably one of the most challenging parts of good communication. Good communication is an important element in building resilience and balance in life and creating positive and meaningful relationships of all kinds.

Not everyone is a good listener. In fact, really good listeners are, unfortunately, rare. But those who are good listeners are appreciated, respected and loved by those who know them.

The brain works by association, and it is very easy for your thoughts to make connections to either your own experiences that relate to what is being said or something that has an associative connection in some way with what is being said. But the problem with that is it takes our thoughts out of the moment with that person and brings the focus in our minds to ourselves instead of the other person. So, good listening is not a passive activity but rather a very active one–one in which intent and focus (to keep bringing ourselves back into the moment with that person) are required. A few of the things needed for good listening are: awareness, focus, compassion, generosity, patience, and mindfulness.

Here are some important tips and reminders for being a powerful listener:

1. Stay in the moment with that person and what they are saying. If your mind wanders for a moment, bring your focus back to that person, breathe slower through the area of your heart with the intent to really hear the other person.
2. Listen compassionately. Suspend judgement, and listen with your heart. Look for what you may have in common instead where you may not agree. The more judgmental one is, the shorter the conversation may end up being, and will leave an impression of separation instead of unity with the one who was sharing with you.
3. Try to be aware of talking less and listening more. Avoid turning the conversation around to make it about you. If you find yourself using “I” and “me” a lot, try using them much less and make the conversation about the person you are listening to.
4. It can help to enrich a conversation by using the answer to a question you may ask the other person as a basis for the next question. When what you are saying is connected to what you are hearing, it will assure the one who is talking with you that you’re really listening and encourage more sharing.
5. Please try to avoid relating their experiences to yours, “I’ve experienced that, too!” While this can be an attempt to relate to the other person and show understanding (and have good intentions behind it), it can turn the conversation around to be focused on you. If you find you have done that, turn the conversation back to the other person as the focus.
6. Use non-verbal communication that shows the other you are hearing them. Doing things like , nodding “yes,” eye contact, or leaning toward them across a table let the person know that you are listening and with them.​​​
7. Try not to offer solutions or help, at least not right away. Wait to be asked for your opinion. If you aren’t asked, don’t offer it or ask them first if they want your perspective before giving it. Many times people just want to be heard. They don’t need someone to rescue them or solve their problem.
8. Be encouraging and patient. Please don’t interrupt.

Give the gift of your undivided attention to others, they will appreciate your gift from the heart!

© Copyright 2015, Mary Claire O’Neal

Mary Claire O’Neal is a Heartmath® Certified Trainer and Coach, communication and leadership consultant, and Author of the Award-winning book, Becoming What You Want to See in the World.

For more information: http://lifeworkresilence.com

Mastery of Oneself

“The human race is challenged more than ever before to demonstrate our mastery – not over nature – but of ourselves.” –Rachel Carson, environmentalist

What is mastery over ourselves? What would that look like?

Ultimately our intent, thoughts, words, actions and responses are the only things that we can control and master. These all involve choice and our own freewill. It’s the awareness that every moment involves a choice—whether it be on the automatic, unconscious level or with awareness and mastery.

Photo credit: Getty Images

The awareness of those choices in the moments that make up our lives involves a discipline of mind. Sound like a lot of work? It is—at first. But that discipline of mind becomes easier and easier, and it is SO worth it! How is it worth it? A simple example is when you make a conscious choice to change a thought. Maybe it’s a thought that really doesn’t serve any purpose other than making you feel down or defeated. By changing that one thought that has been floating around in your mind all day to one that is more uplifting, you can change the course of your day. You can also change the world around you by changing that one thought. Have you ever been around someone who stays negative about almost everything or doesn’t want to see a hopeful solution? It has an effect on those who are around them. The same is true for those who are hopeful, empowered and are taking action that is consistent with hope and empowerment. The hopeful draw people to them in a good way like a magnet.

Another example of that mastery is when you look at and consider the effects a choice you make will have on others before you make it. Does insisting that it be your way make you blind to the needs of others? I can think of an instance or two in my life where I, out of fear, had inadvertently done this. If you think about it, perhaps you can remember an example of this in your own life–an instance where you were coming from a place of fear–fear of change or fear that another way would not bring the desired results. How many times have we seen the effects of choices made by others when consideration was not made first about the impact those choices would have?  Perhaps you directly felt those effects, perhaps not, but the effects were apparent.

Seeking mastery over others is not leadership; it is an abuse of power.

Seeking mastery of oneself is living a conscious life and is genuine leadership.

Masters are everywhere, in all walks of life. A master can be the person who sees her/his life as a service. It’s a janitor I know who always has a cheerful greeting and is truly joyful in doing what some people would consider a menial task. It’s the person in the parking garage booth, who recently when I asked “how are you?” answered with, “I’m blessed! I have a job where all day long I can greet people and wish them a good evening. What could be better than that?” I’m humbled by that kind of mastery.

Mastery is not perfection. Masters make mistakes, and they do encounter difficulties. Mastery can be working in a process of knowing there’s always more to know. Mastery can be about getting back up again after a fall or mistake, claiming it, apologizing for it (if it affected others), learning from it, dusting oneself off, and moving forward again.

© Copyright 2014 Mary Claire O’Neal, All rights reserved.

Mary Claire O’Neal is the author of the award-winning book, Becoming What You Want to See in the World, and is a communication consultant and coach.

www.maryclaireoneal.com

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Overcoming Over-thinking

Have you ever thought about something TOO much?

Have you ever not been able to sleep because thoughts keep running through your head?

While thinking through things is really helpful and important (some people could even do more of that!), sometimes we can detour our lives and get off track by thinking or analyzing too much. This over-thinking can turn into a negative direction and create a state of doubt, stress, anxiety or worry (or even cognitively convince oneself of a hypothetical situation that doesn’t even exist).  Have you ever encountered a difficulty with someone, thinking that their intent was negative and found out later that you were very wrong about that?  You discovered later that they did not have a negative intention at all?

From the perspective of Quantum Physics, simply put, thoughts are things. Thoughts have an effect on us, the world, and matter. When we allow ourselves to go down a path of negatively over-thinking something, we are having more of an effect, many times, than we realize.

Our minds work through association (association with past experiences) or perceptual connections, so given free rein, the mind can divert us from being in the moment with what is really needed. We are so much more than our thoughts. We are deeper than thought. We all have a core of strength, wisdom, joy, and, yes, love that is much truer than thought. And ideally, thought can be influenced by and arise out of that inner core of what we really are.

In many traditions throughout the ages, the area of the heart is associated with this part of us that is more than our minds, more than thought, even more than matter (or the physical aspects of life).  For thousands of years, it has been associated with the seat of the soul, with universal love, with wisdom.

Here is an activity to try:

• Sit quietly and focus on your breath (just pay attention to breathing in and exhaling).
• Quiet yourself and focus on the area of your heart.
• Visualize a beautiful white light with sparkles of gold in that area.
• Allow the light to expand into your whole body (including your head), filling your cells with that light, like a honeycomb lighting up.
• Let yourself feel the love coming from your heart or soul, that inner core of wisdom.
• Send this light of love from your heart to bathe the difficulty or person with that light. Send positive thoughts for that situation or person.

You may find that this easy and simple activity not only helps bring you back to a more balanced place, it also helps with your perspective in a situation.  You might even find that things improve and the truer aspects “come to light.”  This is also a good activity (in addition to other obvious ways) when observing a situation or area of the world that needs help—pouring into that country or situation the love from your heart.

When you see yourself in a place of over-thinking, it helps to bring yourself back to the heart, to infuse the problem with love.  To some people using the word “love” sounds fluffy, and to that I say that love is a powerful force in this world–more powerful than fear, hate, and separation.  It is what we truly are. It is the hope for the world. What would this world look like if more and more people brought themselves to a place of love instead of fear?

Mary Claire O’Neal is a communication consultant, coach and author of the award-winning book, Becoming What You Want to See in the World .

© Copyright 2013, Mary Claire O’Neal

Photos: Getty Images

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Website: http://maryclaireoneal.com

The Value of Trust and Three Ways to Build It

Nurture trust with others.

Today I’ve been thinking about how important trust is. It is something that is vital to nurture in all good relationships, including professional ones. Trust is not automatically given by most people; it must be earned. Being consistent in building that trust with others goes a long way in creating strong, enduring relationships of all kinds.

What are ways to build trust?

Always following through on what you agree to or say you will do is one of the most important. And if it looks like you cannot honor an agreement, renegotiate as soon as possible with the person it concerns. Neglecting to do these things is one of the biggest reasons why trust is lost.

Another way to build trust is to consistently think the best of those in your relationships, whether they be friends, co-workers/colleagues, partners/spouses, or family members. People value relationships where they can feel that kind of security in knowing that they will be given the benefit of the doubt, and that the positive will be the first conclusion.

Apologies, sincere and soon, are also very important in keeping trust with others. We all make mistakes, but communicating a heart-felt apology (when the mistake effects another) as soon as possible will help in damage control of trust.

Nurture trust with others. It’s a precious thing. Once it’s damaged, sometimes it cannot be healed. If it can be renewed, it takes time to rebuild, just as it took time to create trust in the first place.

© Copyright 2013, Mary Claire O’Neal

Photo credit: Getty Images