When we think of culture within organizations, we think of the cognitive culture–intellectual values, goals, and frameworks. But there is another type of culture within organizations and businesses which is just as critical–the emotional culture.
While the cognitive culture is generally expressed through words, the emotional culture is usually expressed non-verbally–facial expressions, body language and vocal tonality. How healthy is the culture within your organization or business? Are people stressed, tired or easily irritated?
Generally when there are problems within an organization, it involves the emotional culture because that is where the dysfunction will show up. It’s a symptom. I help leaders and managers in organizational cultures address those symptoms constructively by looking at the underlying causes with positive, realistic solutions.
Here is an article from the Harvard Business Review about how important emotional cultures are:
https://hbr.org/2016/01/manage-your-emotional-culture
©Copyright, 2016 Mary Claire O’Neal
Mary Claire O’Neal is a communication and leadership coach, consultant, Heartmath® Certified Trainer, and author of the award-winning book, Becoming What You Want to See in the World. For more information: maryclaireoneal.com and lifeworkresilience.com
Being the change You want to see in the world 
I’ve visited stores and other business organizations that could definitely benefit from these insights and practices.
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